General terms and conditions with customer information

1. Scope
2. Conclusion of contract
3. Prices and terms of payment
4. Terms of delivery and shipping
5. Right of withdrawal 6. Retention of title
7. Liability for defects
8. Redeeming gift vouchers
9. Redeeming promotional vouchers
10. Applicable law
11. Information on online dispute resolution

1. Scope

1.1. These general terms and conditions (hereinafter referred to as "GTC") of "Liudmila Rommel" (hereinafter referred to as "seller") apply to all contracts that a consumer or entrepreneur (hereinafter referred to as "customer") with the seller via the seller in his online -Shop closes goods offered. The inclusion of the customer's own conditions is contradicted, unless something else has been agreed.

1.2. These General Terms and Conditions apply accordingly to the purchase of vouchers if and to the extent that nothing to the contrary is expressly regulated.

1.3. A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.

1.4. Entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Conclusion of contract

2.1. The presentation of the goods, in particular in the online shop, does not constitute a binding offer from the seller.

2.2. First, the customer places the selected goods in the shopping cart. In the next step, the ordering process begins, in which all the data required for order processing is recorded.
At the end of the ordering process, a summary of the order and contract data appears.
Only after confirmation of this order and contract data by clicking on the button that concludes the ordering process does the customer make a binding offer to purchase the goods contained in the shopping cart.

2.3. The seller accepts the customer's offer through the following possible alternatives:

- Sending a written order confirmation or an order confirmation in text form (fax or email)
- Request for payment to the customer After placing the order
- delivery of the ordered goods

The first alternative that occurs is decisive for the time of acceptance.

The period for accepting the offer begins on the day after the customer has sent the offer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this constitutes a rejection of the offer. The customer is then no longer bound by his declaration of intent.

2.4. If the customer selects the payment method "PayPal" or "PayPal Express" to pay for his purchase, he submits his offer by clicking on the button that concludes the ordering process. If the customer simultaneously issues the payment order to PayPal by clicking on this button, the seller declares acceptance of the customer's offer at the time the payment order is issued, deviating from the above provisions.

2.5. The text of the contract concluded between the seller and the customer is saved by the seller. The text of the contract is stored on the seller's internal systems. The customer can view the general terms and conditions at any time on this page. The order data, the cancellation policy and the terms and conditions are sent to the customer by email.After completing the order, the contract text is accessible to the customer free of charge via his customer login, provided he has opened a customer account

2.6. All entries made are displayed before the order button is clicked and can be viewed by the customer before the order is sent and corrected by clicking the browser's back button or using the usual mouse and keyboard functions. If available, the customer can also use buttons for corrections, which are labeled accordingly.

2.7. The contract language is German.

2.8. It is the customer's responsibility to provide a correct email address for contacting and processing the order, and to set the filter functions so that emails relating to this order can be delivered.

3. Prices and terms of payment

3.1 The prices shown are final prices including statutory sales tax, unless otherwise agreed.
If additional shipping costs are incurred, this can be found in the product description.

3.2. The customer can select the payment methods that are available in the online shop.

3.3. In the case of advance payment by bank transfer, payment is due immediately after conclusion of the contract, unless otherwise agreed.

3.4. When paying via "PayPal", the payment is processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal's terms of use apply to this. These can be viewed at

4. Terms of delivery and shipping

4.1. Goods are delivered by mail to the delivery address specified by the customer. Deviating from this, when paying via PayPal, the delivery address stored by the customer at PayPal at the time of payment is decisive.

4.2. If the seller incurs additional costs due to the specification of an incorrect delivery address or an incorrect addressee or other circumstances that lead to the impossibility of delivery, these must be reimbursed by the customer, unless the customer is not responsible for the incorrect information or impossibility. The same applies in the event that the customer was temporarily prevented from accepting the service, unless the seller had given him adequate notice of the service beforehand. Excluded from this regulation are the costs of the delivery if the customer has effectively exercised his right of cancellation. Here it remains with the legal or the regulation made by the seller.

4.3. If pickup has been agreed, the customer will be informed by the seller that the goods he has ordered are ready for pickup. After receiving this e-mail, the customer can collect the goods at the seller's registered office or at an agreed place, after consultation with the seller. In this case there are no shipping costs.

4.4. Vouchers are given to the customer in the following form:
  • by email
  • via download
  • postal

5. Right of withdrawal

5.1. If the customer is a consumer, he has a right of withdrawal.

5.2. The seller's cancellation policy applies to the right of cancellation.

5.3. Consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded have no right of withdrawal.

6. Retention of title

If the seller pays in advance, the goods remain the property of the seller until the purchase price has been paid in full.

7. Liability for defects

7.1.With regard to the warranty, the provisions of the statutory liability for defects apply, unless otherwise agreed in these General Terms and Conditions

7.2. The customer is asked to complain about delivered goods with obvious transport damage to the deliverer and to inform the seller of this. Non-compliance has no effect whatsoever on the customer's statutory or contractual claims for defects.

8. Redeeming Gift Certificates

8.1. Vouchers that have been purchased via the seller's online shop ("gift vouchers") can only be redeemed in the seller's online shop.

8.2. Gift vouchers and remaining balances of gift vouchers can be redeemed up to the end of the third year after the year of the voucher purchase. Any remaining credit will be credited to the customer's voucher account by the expiry date.

8.3. Gift vouchers can only be redeemed before completing the ordering process. Subsequent redemption does not take place.

8.4. Only one gift voucher can be redeemed per order. It is not possible to redeem several gift vouchers in one order.

8.5. Gift vouchers can only be redeemed for the purchase of goods.
The purchase of further gift vouchers cannot be paid for with a voucher.

8.6. If the value of a gift voucher is not sufficient to pay for the respective order, one of the other payment methods offered can be used to settle the difference.

8.7. Credit on gift vouchers will not be paid out and will not earn interest.

8.8. Gift vouchers are generally transferable.
The seller can make payments to the customer who redeems the respective gift voucher with discharging effect. This does not apply if the seller has knowledge or grossly negligent ignorance of the possible non-authorization, the legal incapacity or the lack of the right to represent the respective owner.

9. Redeeming promotional vouchers

9.1. Vouchers that the seller gives away free of charge as part of (advertising) campaigns with a specific period of validity and that the customer cannot purchase ("promotional coupons") can only be redeemed in the seller's online shop and only within the period specified by the seller.

9.2. Promotional vouchers can only be redeemed by consumers.

9.3. Individual products may be excluded from the voucher campaign.
The specific restrictions can be found on the promotional voucher.

9.4. Promotional vouchers can only be redeemed before completing the ordering process. Subsequent offsetting does not take place.

9.5. Only one promotional voucher can be redeemed per order. It is not possible to redeem several promotional vouchers in one order.

9.6. The goods value of the respective order must reach at least the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.

9.7. If the value of a promotional voucher is not sufficient to pay for the respective order, one of the other payment methods offered can be used to settle the difference.

9.8. The balance of a promotional voucher will neither be paid out nor will interest be paid.

9.9. The campaign voucher will also not be refunded if the customer returns the goods paid for in whole or in part with the campaign voucher within the scope of his statutory right of withdrawal.

9.10. The promotional voucher is personal and may only be redeemed by the person named on it. A transfer of the gift voucher to third parties is excluded.The seller has the right, but not the obligation, to check the material eligibility of the respective voucher holder

10. Applicable Law

10.1. The law of the Federal Republic of Germany applies to the exclusion of the laws on the international purchase of movable goods.
The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular those of the country in which the customer has his habitual residence as a consumer, remain unaffected.

10.2. This choice of law made here does not apply with regard to the statutory right of withdrawal for consumers if they do not belong to a member state of the European Union at the time the contract is concluded and their sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

11. Information on online dispute resolution

The platform for online dispute resolution of the EU Commission can be accessed on the Internet under the following link:

We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

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